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Occasion when you received good service from a company

IELTS Cue Card/ Candidate Task Card 337 with Model Answer:

Describe an occasion when you received good service from a company or a shop.

You should say:
  • who provided this service
  • what service it was
  • when you received this service
and explain how you felt about it.

[You will have to talk about the topic for one to two minutes. You have one minute to think about what you're going to say. You can make some notes to help you if you wish.]

Model Answer:

I received excellent service from "Citimart" in Ho Chi Minh City, Vietnam, a few months ago, and I would like to talk about it. I went there to purchase a gift marking the upcoming birthday of my daughter. The service that I received in this store was exceptional.

I was looking for a great birthday present for my daughter in Citimart, but I did not know what type of gift item to buy for her. So, I was looking for something randomly once I was in the shop. A salesgirl approached me and politely asked if I needed her assistance. When I said "yes", she started showing me different items while also explaining the origin, use and price of the products. By the way, before showing any gift item, she asked me about my daughter's age, preference and expectations, which was very professional in my opinion. Besides, she was very helpful, cordial and patient. But to my surprise, the store manager also came to me after a while and showed me some good gift items after inquiring about my daughter's age and preference.

It was in the middle of the last year, possibly, between 14th and 17th July, nearly a week before my daughter's birthday, who was turning seven last year.

I was impressed by the support the salesperson and the manager offered. They both showed the utmost professionalism, salesmanship, and care, which I really liked about this store. The manager even offered me a discount when I checked out. With their help, I had been able to pick a perfect gift for my daughter, and I really felt good about the service.

 

Idea generation for this Cue Card topic:  

"Describe an occasion when you received good service from a company or a shop." 

1. I wanted to prepare some food items marking the birthday of my daughter here in Munich. But I could not cook many food items due to the time constraint and my lack of expertise in cooking. So, I took help from a professional chef. The chef rendered great service. I sought help from a professional chef service-providing company. It was a nice experience for me.

2. My baby boy is only one year old, and he needs diapers every month. I contacted a home delivery service to deliver diapers on a certain date of the month. They have been rendering an excellent service for the last twelve months or so. They did not miss a date. And often they provide some small gifts for my baby, too. This is an exceptional experience. I like their service very much.

3. Greece, as a travel destination, is awesome if you have the right tour company to give you the service. I had a chance to take a service from a local tourism company when I travelled to Greece. They came with the mind-blowing service. The guide showed me all the historical and beautiful places. I was truly happy with their service.

4. I was truly frustrated when I lost my dog a couple of years ago. After a few days' futile search, I hired a professional investigating agency to find my dog. They found my dog, and I must say they gave me great service for the money I paid them. The investigators proved their worth and found my pet within a couple of days.

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