IELTS Cue Card: Occasion when you received a good service from a company

Occasion when you received a good service from a company

IELTS Cue Card/ Candidate Task Card 337 with Model Answer:

Describe an occasion when you received a good service from a company or a shop.


You should say:
  • who provided this service
  • what service it was
  • when you received this service
and explain how you felt about it.

[You will have to talk about the topic for one to two minutes. You have one minute to think about what you're going to say. You can make some notes to help you if you wish.]

Model Answer:
A salesgirl provided a very good service in Citimart located in Ho Chi Minh City in Vietnam. I went there to purchase a present marking the upcoming birthday of my daughter. It was really an exceptional service that I did not expect at all. I felt honoured in this matter and satisfied. This is a very nice candidate task topic for me and I will answer the remaining question gradually.

Actually, I was looking for a perfect birthday present for my daughter and I did not have any previous plan. So, I randomly entered the shop and was looking for something special. Then the salesgirl arrived and accompanied me till the last moment inside the shop. She was very helpful and suggested me to get the right thing for my lovely kid. She was cordial and assertive and also inquired about different preferences of my daughter so that I could get the best gift for her.

I received the service immediately after entering the shop. Initially, I was looking here and there in the shop and was expecting to get something beautiful and nice for my daughter. But I could not get the right thing. So, I sought help from a salesgirl who was accompanying me silently. Finally, she asked me about the matter that what I had been seeking and I told her in detail. At last, I was able to get the right birthday present for my daughter.

I really felt good with the service. In fact, the other superstores in Vietnam do not care so much for the clients and consumers. Even, I have experienced some of the worst events in my life in the other superstores. So, I actually did not accept such a service from this shop. But the amiable service made me happy indeed.

Idea generation for this Cue Card topic:  


"Describe an occasion when you received a good service from a company or a shop." 

A huge number of services are available in the present context. And people need them based on their everyday necessity. Therefore, some other types of hints are enlisted here to assist the candidates to generate their own ideas.

1. I needed to prepare some food items marking the birthday of my daughter here in Munich. But I was unable to cook a lot of food. So, I took help from a professional chef. The chef rendered a great service. I sought help from such a professional chef service providing company. It was a nice experience for me.

2. Moving on the streets of Delhi is extremely difficult and public transportation is worthless. I had to attend a funeral of one of my friend’s dad. So, I took a car rental service from a rental company. Honestly, it was a wonderful experience for me. The car driver dropped me at the venue at the right time. I was happy with the service.

3. My baby boy is only four months old and it needs diaper every month. I contacted with a home delivery service providing company to deliver diaper in certain date of the month from the very first day of my baby’s birth. They did not miss a date. And often they provide some small gifts for my baby too. This is an exceptional experience. I like their service much.

4. Tours in Greece is awesome if you have the right tourism company. I had the chance to take a service from a local tourism company here. They came with the mind-blowing service. Visiting the tourist spots with the guide was a remarkable event. The guide showed me all the historical and important places. I was amazed at the beaches and natural beauties of the land. I am truly happy with their service.

5. Losing my pet dog, I was frustrated. I hired a professional investigating agency for finding the dog. They recovered the dog from my neighbour who planned to sell that to a pet shop. The investigators proved their worth and find out my pet within half a day. Actually, thought something different that they would deny me taking the case when I reported them. It was a special service indeed.

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